General Terms and Conditions of Sale – HEVÒ

 

General Terms and Conditions of Sale (GTC) for purchases made online at https://www.hevo.it. The products purchased on https://www.hevo.it are sold directly by hevò S.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) VAT No. 02716240730, email: customerservice@hevo.it, who invites users to read these General Terms and Conditions of Sale (GTC).

1. Purpose
1.1 These General Terms and Conditions of Sale are prepared in accordance with Title III, Chapter I, of Legislative Decree 6 September 2005 no. 206 (Consumer Code), as amended by Legislative Decree 21 February 2014 no. 21 (Implementation of Directive 2011/83/EU), and govern the sale by hevò S.r.l., based in Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy VAT No. 02716240730, to end consumer purchasers (hereinafter “customers”) of products (hereinafter “products”) marketed under the “HEVÒ” brand through the website https://hevo.it/ (hereinafter the “website”). For the purposes of these General Terms, an “end consumer” is any natural person acting for purposes outside their trade, business, craft, or profession. Given the above, hevò srl reserves the right not to process orders from persons other than end consumers and to stipulate, for each category, a maximum number of purchasable products. For any information related to these General Terms and/or purchases made based on the same, interested parties can contact customer service at the email address customerservice@hevo.it

2. Contract Conclusion Method
2.1 The information and details contained in the e-commerce area of the website are not to be considered offers: they simply constitute an invitation to customers to make deals by placing an order. Every order placed on the site implies the conclusion of a sales contract in Italian between the customer and hevò srl. By clicking on the “buy now” button, the customer places a binding order for the items in the virtual cart. Once the order is transmitted, hevò s.r.l. will send an email confirming the order. The contract is considered concluded between hevò s.r.l. and the customer with the order confirmation by hevò s.r.l.

2.2 The order of products is formulated by the customer at the time of sending the relevant electronic form, which the customer must fill out and confirm on the order summary screen. The customer in the order can indicate a shipping location different from that indicated in the compilation of their personal data. The customer must confirm and definitively send their order only at the end of the purchase process. The customer is expressly invited to check the accuracy of each order before sending it, entering all the information present on the site. The order is considered confirmed, by the customer, only with its payment. Once definitively sent, an order summary page will be displayed, and a confirmation email of receipt by hevò s.r.l. will be sent. By sending the order, the customer accepts that the purchase is regulated by these General Terms and Conditions of Sale.

2.3 All orders are subject to acceptance by hevò s.r.l., which reserves the right, at its sole discretion, not to process any order in the case where:
– the data provided by the customer at the time of the order are incomplete or incorrect;
– the customer does not qualify as a consumer or does not meet the requirements to proceed with the payment conditions;
– the ordered products are not available. In such cases, hevò s.r.l. shall not be held responsible for variations in the availability of some products. If only part of the ordered products are not available and there are no other causes that may justify the non-acceptance of the order, hevò s.r.l. may proceed with the order limited to the available products.
2.4 In the cases indicated above, hevò s.r.l. will inform the customer by email that the order has not been accepted (in whole or in part) specifying the reasons and, therefore, the contract will not be concluded. In such cases, hevò s.r.l. will refund the customer any sums already paid by the latter.

2.5 The purchase contract between the customer and hevò s.r.l. will only be concluded when the customer's order is accepted by hevò s.r.l.. In such case, hevò s.r.l. will transmit to the customer, at the email address provided by the latter, confirmation that the purchase order is being processed.

3. Prices and Payment Conditions
3.1 The customer is obliged to pay the price published on the product page at the time of sending the order. The indicated price is final and includes VAT. Shipping costs are borne by hevò s.r.l. Any import duties will be borne by the customer and will be added to the total amount due.

3.2 The buyer agrees to receive invoices and credits exclusively in electronic format.

3.3 hevò s.r.l. reserves the right to change the prices listed on the site at any time; in any case, the change in prices will not apply to products subject to orders already sent by the customer. In no case can hevò s.r.l. be held responsible for any price changes

3.4 The customer undertakes to pay for the products purchased with the following methods:
– Credit/debit card through the PayPal circuit that allows payments with a debit/credit card also for users not registered with the PayPal service.
– PayPal account

PAYMENT BY CREDIT CARD
Payment by Visa and Mastercard credit cards must be made online, at the time of transmission of the purchase order. The customer will be required to provide the details of their credit card in the purchase order, and the request to charge the corresponding amount will be sent only when the order is completed. The customer's credit card details sent during the transmission of the purchase order are not accessible to hevò s.r.l. nor to third parties and are received, protected against unauthorized access, on the secure servers of PayPal, which handles credit card payments on behalf of hevò s.r.l.. When hevò s.r.l. receives confirmation of successful payment, it will proceed with the preparation and fulfillment of the purchase order. Please visit www.paypal.com for more information on PayPal.
Paypal.

Credit Card Security:
Since all transactions are processed by PayPal, customers are guaranteed maximum security on their purchase. Customer Service operators are in no way authorized to request or accept credit card numbers and/or validity details of the same.

PAYMENT THROUGH VERIFIED PAYPAL ACCOUNT
Choosing the PayPal payment method, the customer can pay directly through their verified PayPal account. PayPal payments from verified accounts are accepted, and the right is reserved to ship the goods to the address indicated on the verified PayPal account. Payments sent from unverified PayPal accounts may be canceled.

PAYMENT BY CREDIT CARD THROUGH SHOP PAY
Shop Pay is a fast checkout option designed to improve the shopping experience for customers on your Shopify store and Shop. It allows customers to save their email address, credit card, and shipping and billing information, making the checkout process faster and more convenient. The shipping and billing information of customers is securely stored on Shopify servers compliant with PCI standards. Every Shop Pay purchase supports carbon removal projects at no additional cost. Using Shop Pay, customers contribute to environmental sustainability initiatives.

PAYMENT IN INSTALLMENTS WITH KLARNA
Klarna allows you to split the amount of your purchase into 3 interest-free monthly installments. The first installment will be charged as soon as the shipment starts, the second and third respectively after 30 and 60 days. At checkout, select Klarna as the payment method. Access your Klarna Wallet or register in a few clicks. You can access your Klarna account online or on their app at any time to view your account and the details of scheduled installments. Klarna is an independent payment company, and hevò has no influence on whether your payment with Klarna is accepted or not. If there are payment issues with your order, contact Klarna customer service. If you wish to make a purchase with Klarna paying in 3 installments, you will need to provide your phone number, email address, current billing address, and a valid credit card. The phone number is necessary in case there is a need to contact you. All communications will be sent to your email address. It is very important that correct details are provided, otherwise, the payment plan and any order updates may not arrive. To use the "Pay in 3 interest-free installments" option, you must be at least 18 years old. Although the "Pay in 3 interest-free installments" option is widely advertised, it is subject to the user's financial circumstances. Choosing to take advantage of the "Pay in 3 interest-free installments" option, Klarna's analysis will not affect the user's credit rating. Klarna may carry out so-called undocumented inquiries (or soft credit searches) that have no effect on credit scoring and are visible only to the user and Klarna, but not to other credit institutions. Neither Klarna nor hevò conduct credit searches against the user that could affect their credit score. See the Klarna app or website (https://www.klarna.com/it/) or the Klarna Customer Service page (https://www.klarna.com/it/servizio-clienti/) for a complete list of FAQs and telephone contacts.

4. Product Shipping Methods
4.1 Products will be delivered by courier. The times and methods of delivery are those generally applied by the carrier. Any customs clearance costs, including import duties, are borne by the customer. Once shipped, hevò s.r.l. will send the customer an email notification with instructions on how to track the shipment. Within the shipment confirmation email, there will be a code that will allow the customer to follow the status of their shipment directly on the courier's website. hevò s.r.l. will not be responsible for shipping delays resulting from causes beyond its control.

4.3 hevò s.r.l. will be released from any liability in case of delays caused by events, acts, facts, and circumstances unforeseeable at the time of the conclusion of the contract, unavoidable and also outside its control (by way of example: strikes, riots, natural disasters, etc.). In such situations, hevò s.r.l. will promptly communicate to the customer a new term within which it will fulfill the delivery and will make every effort to fulfill all its obligations as provided in the contract. For the purposes of these General Terms, delivery shall be deemed to have occurred with the affixing of the signature attesting to the receipt of the products at the agreed delivery address.

5. Right of Withdrawal
5.1 The customer has the right to withdraw from the contract concluded with hevò s.r.l., without the need to provide reasons, within 14 days from the day on which the customer or a third party designated by the customer themselves, takes physical possession of the ordered products. In the case of a contract relating to multiple products ordered by the customer in a single order and delivered separately, the withdrawal period will expire after 14 days from the day on which the customer or a third party, other than the carrier (courier) and designated by the customer, takes physical possession of the last product.

5.2 To exercise the right of withdrawal, the customer will be required to inform hevò s.r.l. of their decision to withdraw from the contract through an explicit statement. To this end, the customer may send a communication to Customer Service via email at custumerservice@hevo.it. In this case, hevò s.r.l. will send without delay, to their email address, a confirmation of receipt of their withdrawal request. Alternatively, the customer may send a communication by mail to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy To comply with the withdrawal deadline, it is sufficient for the customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the aforementioned withdrawal period.

5.3

Notwithstanding the possibility for the customer to exercise the right of withdrawal by communicating to hevò s.r.l. any explicit statement of their decision to withdraw from the contract, the customer may use the following standard text:

“I hereby notify the withdrawal from my/our contract concluded for the purchase of the following goods/services – ordered on / received on – name of the purchaser – address of the purchaser – date”

6. Effects of Withdrawal: Times and Methods of Refund of the Price of Returned Products
6.1 In case of withdrawal from the contract hevò s.r.l., will refund all payments made by the customer net of any discounts and/or promotions, including delivery costs excluding international shipments to non-EU countries, without undue delay and in any event no later than 14 days from the day on which hevò s.r.l. is informed of the customer's decision to withdraw from the contract. The refund may in any case be suspended until receipt by hevò s.r.l. of the returned products, or until the customer has demonstrated having sent back the products, if earlier.

6.2 Refunds will be made using the same means of payment used by the customer for the initial transaction, unless expressly agreed otherwise with hevò s.r.l.; in any case, the customer will not incur any costs as a consequence of such refund. Should there be no correspondence between the recipient of the products indicated in the order and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by hevò s.r.l., in any case, towards the person who made the payment.

6.3 The customer will be required to return the products to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy, without undue delays and in any case within 14 days from the day on which they communicated the withdrawal from the contract. The deadline is met if the products are sent back before the expiry of the 14-day period.

Products must be returned:
– Properly packaged in their original packaging, not damaged, damaged or soiled, and equipped with all possible accessories, instructions for use, and documentation;
– Equipped with the transport document (present in the original packaging), so as to allow hevò s.r.l. to identify the customer (order number, name, surname, and address)
– Without manifest signs of use, other than those compatible with the performance of a normal test of the product (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in a state that does not allow their resale). Where the returned products are not in accordance with the provisions of the previous paragraph, the withdrawal will not be effective.

6.3 The costs of returning the products are borne by hevò s.r.l. provided that the customer uses the return documents provided by hevò s.r.l. and ships the products from the country in which the delivery took place. Otherwise, the costs of returning will be borne by the customer. The costs of returning for international shipments to non-EU countries are excluded.

6.4 The customer, according to current regulations, will be responsible for the decrease in the value of the products resulting from handling other than what is necessary to establish the nature and characteristics of the products themselves.

7. Products, Assistance, and Legal Warranty
7.1 The products illustrated on the site are produced by hevò s.r.l. and legitimately marketed by the same. The characteristics of each product are reported on the site within each “product sheet”; however, the colors of the same may not correspond perfectly to the real ones due to the internet browser and monitor used by the customer.

7.2 For any post-sale assistance the customer can freely contact the Customer Service of the site via email at custumerservice@hevo.it Alternatively, the customer can contact hevò s.r.l. by sending a communication by mail to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy

7.3

In the event that the customer believes that the purchased products are defective, they may return them by shipping to: hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy

The customer must follow the instructions provided by Customer Service and, in case of doubts about the packaging and shipping address, must contact Customer Care via email at custumerserice@hevo.it Products must be returned by placing them in the original packaging, complete in all its parts, including packaging and ancillary documentation.

7.4 hevò s.r.l. will carefully examine the returned product and communicate the confirmation or not of the acceptance of the returned product as “defective”. In the case of acceptance of defective products, hevò s.r.l. will proceed with a full refund, including the return costs incurred by the customer, without prejudice to the possible operation of the legal warranty under the law. The refund will be made through the payment method used to make the purchase.

7.5 It is reminded that products purchased on the site by a customer as a “consumer” are covered by the legal warranty of conformity to which the seller (i.e., hevò s.r.l.) is obliged by law on every good sold under Title III, Chapter I, arts. 128 et seq. of the Consumer Code (so-called “Legal Warranty”). The Legal Warranty guarantees the good from defects of conformity with respect to the sales contract. Therefore, the customer will be recognized the rights provided for by art. 130 of the Consumer Code and such rights must be exercised within the terms provided for by art. 132 of the same Code of Consumption. Should the Legal Warranty apply under the Consumer Code, the customer will have the right to restore, without expenses, the conformity of the good by repair or replacement, or, if this is not possible, to an adequate reduction of the purchase price or to the resolution of the contract.

8. Protection of Personal Data
8.1 Concerning all the fulfillments related to the collection and processing of the customer's personal data and the related purposes, reference is made to the specific information contained in the site in the area dedicated to the registration of new customers; this information is also available at the following link: https://www.hevo.it/legal-information/ Regarding the data processing policy applied by hevò s.r.l. with regard to navigation within the site, reference is made to the Privacy Policy.

9. Applicable Law and Resolution of Disputes
9.1 The General Terms and Conditions of Sale of the products are governed by Italian law, in particular by Legislative Decree 6 September 2005 no. 206 (Consumer Code), as amended by Legislative Decree 21 February 2014 no. 21 (Implementation of Directive 2011/83/EU), with specific reference to the legislation on distance contracts (Chapter I, Title III of the Code) and by Legislative Decree 9 April 2003 no. 70 on certain aspects concerning electronic commerce.

9.2 For any dispute relating to the validity, interpretation, resolution, or execution of these General Terms and Conditions of sale of the products, the exclusive territorial jurisdiction is the Judge of the place of residence or domicile of the customer, or in the case the customer is resident or domiciled in a territory outside the European Union, the Court of Taranto (Italy).

10. Revision clause
10.1 hevò s.r.l. reserves the right to revise these General Terms and Conditions of Sale at any time; the new version of the General Terms will apply only to contracts concluded subsequent to its publication on the site. hevò s.r.l. also reserves the right to modify the site, at its sole discretion, in any way and/or at any time without notice.

11. Company information
hevò s.r.l.
Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy Tax Code and VAT No.: IT 02716240730 The legal representative: MAURO GIANFRATE