Refund policy

Right of withdrawal
5.1 The customer has the right to withdraw from the contract concluded with hevò s.r.l., without needing to provide reasons, within 14 days from the day on which the customer or a third party designated by the customer themselves, takes physical possession of the ordered products. In the case of a contract related to multiple products ordered by the customer in a single order and delivered separately, the withdrawal period will expire after 14 days from the day on which the customer or a third party, other than the carrier (courier) and designated by the customer, takes physical possession of the last product.

5.2 To exercise the right of withdrawal, the customer is required to inform hevò s.r.l. of their decision to withdraw from the contract through an explicit statement. For this purpose, the customer may send a communication to Customer Service via email at custumerservice@hevo.it. In this case, hevò s.r.l. will send a confirmation of receipt of their withdrawal request to their email address without delay. Alternatively, the customer may send a communication by mail to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy. To meet the withdrawal deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the expiration of the aforementioned withdrawal period.

5.3

Notwithstanding the customer's ability to exercise the right of withdrawal by communicating any explicit statement of their decision to withdraw from the contract to hevò s.r.l., the customer may use the following standard text:

"I hereby notify the withdrawal from my/our contract concluded for the purchase of the following goods/services

– ordered on / received on
– name of the purchaser
– address of the purchaser
– date

6. Effects of withdrawal: times and methods for refunding the price of returned products
6.1 In case of withdrawal from the contract, hevò s.r.l. will refund all payments made by the customer minus any discounts and/or promotions, including delivery costs excluding international shipments to non-EU countries, without undue delay and in any event no later than 14 days from the day on which hevò s.r.l. is informed of the customer's decision to withdraw from the contract. The refund may in any case be suspended until hevò s.r.l. has received the products being returned, or until the customer has demonstrated having sent back the products, whichever is earlier.

6.2 Refunds will be processed using the same means of payment used by the customer for the initial transaction, unless expressly agreed otherwise with hevò s.r.l.; in any case, the customer will not incur any costs as a result of such refund. Should there be no correspondence between the recipient of the products indicated in the order and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by hevò s.r.l., in any case, towards the person who made the payment.

6.3

The customer is required to return the products to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy, without undue delays and in any case within 14 days from the day they communicated their withdrawal from the contract. The deadline is met if the products are sent back before the expiration of the 14-day period.

Products must be returned:
– Properly packaged in their original packaging, not damaged, damaged or soiled, and equipped with any possible accessories, usage instructions, and documentation
– Equipped with the transport document (included in the original packaging), to allow hevò s.r.l. to identify the customer (order number, name, surname, and address)
– Without manifest signs of use, other than those compatible with conducting a normal test of the product (they should not bear traces of prolonged use or exceed the time necessary for a test and should not be in a condition that does not allow resale)
If the returned products do not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

6.3 The costs of returning the products are borne by hevò s.r.l. provided that the customer uses the return documents provided by hevò s.r.l. and ships the products from the country in which the delivery took place. Otherwise, the costs of returning will be borne by the customer. The costs of returning for international shipments to non-EU countries are excluded..

6.4 Under current regulations, the customer will be responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish the nature and characteristics of the products themselves.

7. Products, Assistance, and Legal Warranty
7.1 The products illustrated on the site are produced by hevò s.r.l. and legitimately marketed by the same. The characteristics of each product are reported on the site within each “product sheet”; however, the colors of the same may not correspond perfectly to the real ones due to the internet browser and monitor used by the customer.

7.2 For any post-sale assistance, the customer can freely contact the Customer Service of the site via email at custumerservice@hevo.it. Alternatively, the customer can contact hevò s.r.l. by sending a communication by mail to hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy

7.3

In the event that the customer believes the purchased products are defective, they may return them via shipment to: hevò s.r.l. – Str. prov. per Mottola Km 2,200 - 74015 Martina Franca (TA) Italy

The customer must follow the instructions provided by Customer Service and, in case of doubts about the packaging and shipping address, must contact Customer Care via email at custumerserice@hevo.it Products must be returned placing them in the original packaging, complete in all its parts, including packaging and ancillary documentation.

7.4 hevò s.r.l. will carefully examine the returned product and communicate the confirmation or not of the acceptance of the returned product as “defective”. In case of acceptance of defective products, hevò s.r.l. will proceed with a full refund, including the return costs incurred by the customer, without prejudice to the possible operation of the legal warranty under the law. The refund will be made through the payment method used for the purchase.

7.5 It is reminded that products purchased on the site by a customer as a “consumer” are covered by the legal warranty of conformity to which the seller (i.e., hevò s.r.l.) is obliged by law on every good sold under Title III, Chapter I, arts. 128 et seq. of the Consumer Code (so-called “Legal Warranty”).

The Legal Warranty guarantees the good from defects of conformity with respect to the sales contract. Therefore, the customer will be recognized the rights provided for by art. 130 of the Consumer Code and such rights must be exercised within the terms provided for by art. 132 of the same Code of Consumption. Should the Legal Warranty apply under the Consumer Code, the customer will have the right to restore, without expenses, the conformity of the good by repair or replacement, or, if this is not possible, to an adequate reduction of the purchase price or to the resolution of the contract.